FAQs - Shipping and Returns

FAQ’S – SHIPPING AND RETURNS

Shipping

We offer Free Shipping and post purchase our order delivery is as follows :

  • Processing time:Order verification, pin code verification and processing is done within 6hrs . All orders are sent to our print facility post that
  • Printing Time : Most of our orders are custom printed and take 24 – 36 hours
  • Shipping time:All orders are shipped from our fulfillment centre to the destination after the above mentioned 24-36hrs and usually takes 4-9 business days.

 

Tracking

  1. You should receive an email and SMS within 2 business days that your order has been shipped.
  2. Please click on the tracking number provided in the shipping confirmation email and SMS to track your orders.

Orders Changes & Cancellations

If you need to make a change to your order (clothing size, shipping address, etc) or cancel your order, the request must be sent whatsapp to our customer support no : 9205809131 within 3 HOURS of placing your order.

After 3 hours, all orders are final, including those in which you entered the wrong shipping address - no refunds will be allowed as we have already processed and shipped your order to that address.

RETURN POLICY

  1. Customers can return their order within 7 days of the order delivery.
  2. All returns must be in unused condition with all original tags and packaging intact.
  3. The product amount will be issued back as original payment mode, once we have received the product and quality check is done.
  4. Refund of shipping and COD charges are NOTapplicable unless its a case of manufacturing or sizing defect from our side.
  5. To self-ship your returns, raise a return request and once approved you can ship them to us, you are requested to pack the items securely to prevent any loss or damage during transit. For returns, we recommend you to do it through a reliable local courier service. Please share the shipping details on support@tribeofvibes.com with your Order ID mentioned.
  6. Note: For replacement, kindly follow the return procedure for the product you want to replace and then use the coupon code issued to place the order for the New product. Items once replaced or exchanged are not eligible for another replacement or exchange.
  7. For products without any manufacturing defect or fault from our end, we are NOT entitled to bear the return shipping charges. However, with a charge of Rs.100 for T-Shirts and other products weighted under 500 grams and Rs.150 for Hoodies, reverse pick ups can be arranged in cases of Dislike, , Incorrect size Ordered, or any such issue where we are NOT at fault.
  8. In case of manufacturing defects or quality issues, Customers are requested to share an image/video of the product received for verification purpose within 48 hours of the delivery. We can process a replacement or return only after the verification process is completed.
  9. Canvas Prints, Posters and Coffee mugs are not eligible for a return/exchange as we custom make them on demand. Pattern Tees are eligible for size exchanges only. Face masks and neck gaiters are not eligible for returns/refunds due to safety and hygiene concerns. 

 

REFUND POLICY

What are the terms and conditions for refund?

  1. You can ask for a refund or free replacement against any of your order within 7 days of its date of delivery, provided that the products are found to be defective or damaged. 
  2. Already replaced/exchanged items are not eligible for a return or refund. 
  3. For any other questions or queries regarding this, kindly write to us at support@tribeofvibes.com

I haven't received my refund yet. What should I do?

  1. We update our customers through emails once we initiated the refund procedure.
  2. If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.
  3. For queries, you can write to us at support@tribeofvibes.com

*Return, refund & replacement requests must be sent within 7 days from the delivery date. All requests after this 7 day period will not be encouraged.

**We reserve the right to refuse any returns if we determine that the merchandise does not qualify for a return.

***Refunds are strictly not allowed on sale items.

Still have questions, concerns, or need to get in touch?

support@tribeofvibes.com

whatsapp : +91 9205809131